In an increasingly competitive business environment, the effectiveness of sales and marketing teams is a major issue. Automation and artificial intelligence are becoming essential levers to remain competitive. It is in this logic that AI Copilot in CRM Dynamics 365 stands out as an intelligent assistant for your sales and marketing teams. 👉 Discover how Copilot transforms your CRM and saves time for your employees. Automate repetitive tasks to increase efficiency Microsoft’s AI Copilot supports sales and marketing teams by automating time-consuming tasks, such as: Entering and updating customer data in the CRM. Automatic generation and customization of email responses. Automatic creation of meeting minutes. Automated follow-up of business reminders and actions. With less time spent on these tasks, your teams can focus on their core business: selling and engaging prospects. Instantly access the right information from your CRM Microsoft’s AI Copilot enables your teams to perform quick and relevant searches in the CRM. Your teams will no longer need to navigate through data pages to find information. Copilot integrated with CRM Dynamics 365 provides your teams with intelligent suggestions to personalize interactions with prospects. For example, before an appointment, the sales representative can automatically obtain a summary of the customer, his last orders, his preferences and the next recommended actions. Anticipate opportunities with predictive analytics Copilot integrates advanced AI algorithms to anticipate opportunities and optimize sales cycles: Identification of the most promising leads. Analysis of trends and recommendations on best strategies. Alerts in case of risk of churn client. Improve the customer experience with smart personalization A good customer experience is based on the relevance of messages, team responsiveness and customer knowledge. Copilot allows: Automatically customize marketing campaigns Adapt messages to the expectations of each contact Automate customer follow-up without losing quality By helping your teams better understand customer expectations and behaviors, AI Copilot enables automated personalization and increased interactions. Test AI Copilot in CRM Dynamics 365 : book a demo! AI Copilot radically transforms the productivity of sales and marketing teams by combining automation and artificial intelligence. You want to discover how Copilot can boost your performance?

At the beginning of 2025, Microsoft announced new features for your Microsoft Dynamics 365 Business Central ERP. These features will be available to users between April and September 2025. Application: Field Service integration With the new Business Central 2025 release, Microsoft introduces several notable improvements: Integration with Field Service : you can now integrate Field Service into the management of your services, allowing better coordination of service operations. This feature is of particular interest to the operations of organizations that provide maintenance and repair services. Item availability in work orders : It is now possible to display the availability of items in the warehouse directly in field service work orders, which facilitates planning and execution of tasks. Go further with the AI Copilot    In 2024, Microsoft announced the possibility of conversing with its AI Copilot to get help or learn new skills. For this new release, Microsoft goes further by continuing to expand the capabilities of its Copilot AI: Copilot, a real assistant : users can now ask questions directly on the content of applications and be guided. Copilot can also generate automatic data summaries, making it easier to quickly understand key information. Sales Order Assistant : Copilot allows you to automate the sales order taking, reducing manual tasks and speeding up the sales process. Improved Supplier Order Line Matching : Copilot improves the matching of Supplier Order Lines, reducing errors and increasing efficiency.   E-Commerce: Business Central and Shopify Microsoft Dynamics 365 Business Central ERP 2025 Wave 1 strengthens the integration between Business Central and Shopify: Enabling different sales channels : Users can now enable their different sales channels in the Shopify connector, simplifying sales management. Data import and export with Shopify metafields : It is now possible to import and export more data using Shopify metafields, improving the synchronization of information across platforms. Financial Management Financial management has never been easier with the new Business Central features: Analysis of subscription billing data : you can now, thanks to the new Power BI application for subscription billing data analysis, analyze all your subscription billing data. Definition of mandatory fields for certain types of documents : such as purchase orders and invoices, to ensure the completeness of the required information. The fields involved include transaction type, regime, mode of transport and delivery conditions. This requirement prevents the validation of documents without these essential information, thus reducing the risk of errors. This improvement aims to simplify the reporting process, save time and minimize administrative errors. In addition, a new functionality allows to verify that the total amounts (including VAT and VAT) entered on invoices and purchase credits correspond to the totals calculated from the lines of the document. Governance and administration Discover the new tools added to Business Central: MultiSubnetFailover Support : Improves network connection resilience, ensuring continuous service availability. Application compatibility with future releases : Administrators can now view application compatibility with future releases directly in the admin center, making it easier to schedule updates. Report generation and data analysis Improved reporting and data analysis: Enhanced analytics for manufacturing : Users can use improved analytics for manufacturing, providing a better understanding of production processes. Access to report and request metadata : It is now possible to access report and request metadata in Word layouts, making it easier to customize documents. Use of improved financial reporting features : The financial reporting features have been enhanced, providing more detailed analysis and more accurate reporting. User experience The user experience on Business Central has also been enriched, in particular by: An overview of PDF attachments possible. Screen area usage optimization : The use of the screen area on the web has been optimized, providing a simplified interface and navigation. Want to discover more features? Or adopt the ERP Microsoft Dynamics 365 Business Central for your company? To discover all the features in image: